Can I update the Name of my Studio at ICDR?
Yes. To Edit the details of a Studio see this article: https://icdr.ladesk.com/636740-How-to-Edit-the-Details-of-a-Studio
Can Multiple People at my Studio manage the Studio at ICDR?
Yes. Multiple people can claim a studio, and they would be added as Linked Users once their requests are approved (https://icdr.ladesk.com/462288-How-to-Claim-or-Create-your-Studio)
What documentation is required to prove my affiliation with a Studio?
A single document which includes the following:
- Your Name
- Your Studio Name
- Be Dated within the last 90 days
Any one of the following documents is acceptable as long as it meets all the criteria above:
- Business License or Operating Permit
- Certificate of Liability Insurance (COI)
- Articles of Incorporation (Listing you as Director/Officer)
- Signed Authorization Letter on Studio Letterhead
Do I have to set up a Passkey or Authenticator?
We offer three Multi-Factor Authentication (MFA) options to help keep your account secure.
You must set up at least one method.
We recommend setting up two methods as a backup.
I can’t verify my ID using the automated system
To improve your chances of successful verification:
- Enter your full legal name exactly as it appears on your ID
- First Name: include your first and middle name(s) (no spaces)
- Last Name: include all last names (with spaces)
- Place your ID on a flat surface in a well-lit area (natural light works best)
- Use a contrasting background (e.g., light ID on a dark surface)
- Keep your device steady (rest it on a surface or ask someone to help if needed)
Additional tips:
- The app will automatically take the photo once the ID is recognized
- Scanning the back of your ID may take slightly longer—please be patient